Osai Ticket Platform.

Osai Ticket Platform.

Unique access point for customer’s requests management.

Osai Ticket Platform is a unique and priority channel for all needs related to the Osai’s products after sales services, and it guarantees a fast and efficient answer to customer requests.

Thanks to an advanced ticketing system, a worldwide network of service providers, and the availability of the best information technologies, field staff can set on an audio/video streaming session to share their point of view with one of our remote operators and thus intervene quickly and efficiently.

A priority channel for collecting and handling customer requests.

With a simple and intuitive interface, you can access your private area. Inside this area you may request support, supervise the status of requests, and find all the informations and the personalized communications from our service staff:

  • Help desk with dedicated operators
  • Faster answers
  • User friendly interface
  • Browsed based
  • Response time within 4 working hours
  • Unified system to track&trace requests&issues
  • Clear identification of customer’s needs