Customer Service.
Customer Service.
WHAT ELSE BEYOND EMERGENCY MANAGEMENT?
By your side, for every business need.
Osai delivers automation everywhere by supporting the costumer throughout the lifecycle of the purchased product. Our experts’ team assists the customers in the stages following installation, with regard to troubleshooting, preventive maintenance, and trainings for the operators and engineers.
Services range from technical support and maintenance worldwide to the sale of spare parts. Other services offered are trainings for the customer’s technical staff, revamping or refurbishment operations to extend product life.
We provide technical support service to customers, both in person and remotely. In both cases with specialized staff of the mechanical, electrical, and software assembly departments operating in the headquarters, or through the action of the service provider network.
SERVICE SUPPORT
Osai service support offering is tailored to meet your needs and include a comprehensive range of services:
- Service interventions, on-site & remote support by our specialists, planned or on-demand.
- System relocation to prepare, supervisor and support the equipment’s transfer, same site or different location.
- Systems refurbishment & upgrade to extend the life and enhance the performance of your systems.
- Preventive Maintenance to keep your systems running smoothly and prevent future issues.
- Calibration report, available for Laser machines, in accordance with ISO norms.
- Legacy systems support, specialized to ensure continued performance and reliability.
SPARE PARTS MANAGEMENT
Spare parts management is crucial in ensuring the operational efficiency and longevity of industrial systems. In a manufacturing environment, effective spare parts management can significantly reduce downtime, optimize maintenance costs, and enhance customer satisfaction.
Osai makes the procurement and supply of spare parts as smooth and efficient as possible:
- Dedicated stock in Osai Headquarter, spare parts ready for you at Osai, for a prompt shipment in case of need
- Spare parts & consumables on-demand, stock of spares available on demand
- Spare parts consignment kit service, spare parts available at your site for an immediately replacement in case of need, to be bought or returned after 1 year.
SPARE PARTS MANAGEMENT
Spare parts management is crucial in ensuring the operational efficiency and longevity of industrial systems. In a manufacturing environment, effective spare parts management can significantly reduce downtime, optimize maintenance costs, and enhance customer satisfaction.
Osai makes the procurement and supply of spare parts as smooth and efficient as possible:
- Dedicated stock in Osai Headquarter, spare parts ready for you at Osai, for a prompt shipment in case of need
- Spare parts & consumables on-demand, stock of spares available on demand
- Spare parts consignment kit service, spare parts available at your site for an immediately replacement in case of need, to be bought or returned after 1 year.
SERVICE CONTRACTS
The OSAI team offers high quality standards:
- Response time guarantee, based on your needs
- Preventive Maintenance intervention,optionally included
- Service interventions, optionally included
- Remote support, amount of hours available for remote support
- Transparency on used hours,intervention reports sent through ticketing platform
- Smoothy process consolidates multiple intervention requests into a single order and invoice, streamlining administrative tasks
- Special discount , included for spare parts, on Academy, or further service interventions.
WARRANTY EXTENSION PLUS
Osai warranty extension plus offers enhanced protection and value for your new machine and can be purchased either when you buy the machine or upon the expiration of the original warranty. This extended warranty package provides comprehensive coverage and additional benefits, ensuring optimal performance of your equipment.
- Comprehensive Coverage: it extend the warranty so to continue to cover manufacture and design defects/faults, including both parts and labor. This mean any issues arising from the machine manufacturing process or machne design errors will be fully addressed without additional costs.
- Preventive Maintenance, to guarantee the correct yearly preventive maintenance by on-site intervention of an Osai’s Service specialist.
- Special discount on Academy, to guarantee that your personnel is properly trained to operate on the machine.
WARRANTY EXTENSION PLUS
Osai warranty extension plus offers enhanced protection and value for your new machine and can be purchased either when you buy the machine or upon the expiration of the original warranty. This extended warranty package provides comprehensive coverage and additional benefits, ensuring optimal performance of your equipment.
- Comprehensive Coverage: it extend the warranty so to continue to cover manufacture and design defects/faults, including both parts and labor. This mean any issues arising from the machine manufacturing process or machne design errors will be fully addressed without additional costs.
- Preventive Maintenance, to guarantee the correct yearly preventive maintenance by on-site intervention of an Osai’s Service specialist.
- Special discount on Academy, to guarantee that your personnel is properly trained to operate on the machine.
RESIDENT ENGINEER
Osai has fully operational resident engineers, which can help you develop your skills and gain experience.
- Technician support on site guarantees immediate support for all maintenance activities, troubleshooting, and system optimization. This technician can quickly address any malfunctions or technical requirements, minimizing downtime and ensuring continuous operations.
- Reference time, scheduled for periods of 3, 6, or 12 months. This flexibility ensures adequate support during critical project phases.
- Supervisor and technical interface between Customer and Osai, ensuring that all requests and feedback are efficiently transmitted and managed.
